Return and Refund Policy

At A Silveraas, we are committed to ensuring your complete satisfaction with every purchase. Please review our Return and Refund Policy for a seamless experience:

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Returns

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We uphold a strict 3-day Free Return policy across our store. You can initiate a return within 3 days of delivery for free. After this period, a minimum 30% restocking fee will be deducted from the refund amount, subject to any damages to the product.

No returns will be accepted after 7 days of delivery.

 

Exchanges

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We provide a lifetime exchange policy for A Silveraas jewelry, with the following terms:

• Free exchange is only available within 30 days of the product purchase.

• After 30 days, the exchange value will be solely determined by A Silveraas, based on an inspection of the returned product.

• Customers must first send the old jewelry for inspection to our Quality Assurance (QA) team.

• Upon inspection, only repairable pieces will be deemed eligible for exchange.

• A coupon will be issued based on the invoice value, time since purchase, and any damages identified during inspection.

• The issued coupon can be used to choose jewelry from across our website.

 

Restocking Fee

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• For returns after 3 days of delivery, a 30% restocking fee will be deducted from the refund amount. This fee covers shipping, packaging, re-polishing, and other necessary processes.

• No restocking fee will be levied for exchanges within 30 days or returns within 3 days of delivery.

• Return shipping charges are to be borne by the customer.

 

Refund Process

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Refunds will be initiated within 2 to 3 working days after product inspection from A Silveraas.

 

Returning Damaged Products

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If you need to return a product due to damage or logistic mishandling, please contact us immediately at silveraasofficial@gmail.com.

• We advise customers to take photos and videos of the damaged product for a seamless process.

• Providing an unboxing video or evidence of damage during shipping will help expedite the refund or exchange process.

 

Additional Information

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• We are pleased to offer a lifetime exchange policy to ensure your investment lasts a lifetime.

• For exchanges, proof of purchase is required. Eligibility for exchange is at the sole discretion of A Silveraas.

• These terms are subject to change at any time at the sole discretion of A Silveraas.

For any further inquiries or assistance regarding returns, refunds, or exchanges, please feel free to reach out to our team.